Hype Me Up
Last updated 22 September 2026
Hype Me Up is provided by Grosvenor Lane LLC (“we”, “us”, “our”).
Privacy contact: [email protected]
This policy describes what Hype Me Up collects, why, and who processes it. It describes the app as it actually works.
We do not ask for your name, email address, or phone number, and there is no sign-up screen. We do collect and store what you type into the app, the audio we generate for you, and an anonymous account identifier — because the app cannot give you a saved library or a free-track limit without them. We also collect anonymous, low-detail usage events so we can see how the app is actually used. We do not sell your data, we show no advertising, and we do not track you across other apps or websites.
The first time you open Hype Me Up, the app creates an anonymous account for you automatically using Supabase, our backend provider. That account is a randomly generated identifier (a UUID). It is not connected to your name, email address, phone number, Apple ID, or any social profile, and we never receive one.
We use it to hold your saved tracks, count how many free tracks you have used, and check whether you have an active subscription.
If you reinstall the app, a new anonymous account is created and tracks saved under the previous one are no longer reachable from the app. We are working on optional sign-in so a library can follow you between devices and installs.
The situation or future you describe. If you type in the text box (up to 150 characters), that text is sent to our server and to the AI providers in section 3 so a track can be written for you. We also store it, so that a continuing series stays consistent with what you originally described.
The choices you make. Which mode you selected, which of the twelve moments you chose, and whether you selected SOFT or FIRE.
Typing is always optional — choosing a moment and pressing Create works with no text at all.
Please do not enter information you would not want stored. The app does not need names of other people, health details, financial account details, or anything similarly sensitive, and whatever you type is processed by the providers below.
Producing a track uses two third-party providers, each acting as our processor:
OpenAI receives your typed text (if any) together with our instructions, and returns a written script. Under OpenAI’s API terms, API inputs and outputs are not used to train their models by default.
ElevenLabs receives only the finished script and returns spoken audio. ElevenLabs never receives the text you typed.
Both providers may retain data briefly for abuse monitoring in line with their own published policies.
On Supabase infrastructure in the US West (Oregon) region, us-west-2, associated with your anonymous account identifier:
| Data | Why we hold it |
|---|---|
| The generated audio file | Your Saved library |
| The written script, the track title, and “the line” | Shown on the result and Saved screens |
| The text you typed, if any | Keeping a continuing series consistent |
| Mode, moment, and tone | Rendering your library correctly |
| Series and chapter information | Continuing a Take Me There story coherently |
| A count of tracks generated | Enforcing the free limit and your subscription |
Audio is stored in a private bucket. It is not publicly listable. When you play a track the app requests a temporary signed link that expires after one hour, generated fresh each time rather than stored anywhere.
Subscriptions are sold and processed by Apple. We never see, receive, or store your payment card, billing address, or Apple ID credentials.
We use RevenueCat to check whether your subscription is active. RevenueCat receives your anonymous account identifier and your subscription status from Apple. It does not receive your typed text, your scripts, or your audio.
Your use of the subscription is governed by Apple’s Standard End User License Agreement: apple.com/legal/internet-services/itunes/dev/stdeula
We use PostHog to understand how people move through the app — for example how many people who open it go on to create a track, and how many who see the subscription screen go on to subscribe. Without that we cannot tell what is working.
PostHog is configured restrictively. Session recording is disabled, and PostHog’s own automatic event collection is turned off, so the only events sent are the fourteen we define.
What PostHog receives. An event name from this fixed list:
app opened · mode selected · scenario selected · generation started · generation succeeded · generation failed · audio played · continue story tapped · paywall viewed · plan selected · purchase started · purchase succeeded · purchase failed · saved track played
Each may carry a small number of low-detail properties, and only these: which mode (Get Me Through This or Take Me There), which tone (SOFT or FIRE), which of the twelve fixed moments, a chapter number, whether a track was a continuation, whether it was played from Saved, which plan was selected (monthly or annual), a general failure category, how many free tracks have been used, and the free limit.
What PostHog never receives. The text you type, the generated script, the track title, “the line”, the audio or its storage path, the track identifier, your Supabase account identifier, your name, email address or phone number, or any advertising identifier. These are blocked in code by a fixed allowlist before anything is transmitted, not merely by convention.
Identity. We never tell PostHog who you are. We do not call its identify function and we never send it your account identifier, so it cannot be connected to your saved tracks. PostHog generates its own random identifier stored on your device to group events from the same install; it is not linked to you, and it does not survive deleting the app.
Standard technical context. Alongside each event, PostHog’s SDK automatically attaches standard technical context that we do not choose event by event: the app version and build number, the operating system name and version, the device model and manufacturer, the device type, your language or locale setting, your device’s timezone, whether the device is on Wi-Fi or cellular, the app’s name and bundle identifier, the SDK’s own name and version, whether the app was installed from the App Store or TestFlight, and a randomly generated session identifier that groups events from one sitting and is not linked to you.
This is added by the SDK itself rather than by our code, and it sits outside the allowlist described above — which governs the properties we attach. It does not read or transmit your device’s advertising identifier, and it does not read any hardware identifier.
IP address and location. Like every internet service, PostHog’s servers receive the IP address your device connects from as part of making the network request. That much is unavoidable at the network layer. What the app controls is whether it becomes data, and it does not.
Every event Hype Me Up sends carries two instructions to PostHog’s ingestion pipeline alongside it: one blanks the IP address, so none is stored against the event; the other switches GeoIP enrichment off, so no country, region, city, postal code, latitude, longitude or time zone is ever derived from it.
Those instructions are part of the app itself and are attached to every single event. They are not a setting in our PostHog account that could later be changed without a new release. We do not determine your location, and we do not store your IP address alongside your events.
No crash or performance data. We have explicitly disabled PostHog’s crash and exception reporting, and we do not send it how long anything took. The app collects no diagnostic data.
PostHog processes this data on our behalf as our processor, on infrastructure in the United States. If you are outside the United States, this means your analytics events are transferred to and processed there.
If you would prefer not to be included, email [email protected] and we will tell you how to opt out.
We do not collect or request your name, email address, phone number, postal address, contacts, calendar, location, health data, biometric data, browsing or search history, or advertising identifiers.
The app can add an image to your Photos library when you save a wallpaper, and asks your permission first. It cannot read your photo library.
The app shows no advertising, contains no third-party advertising SDK, does not use Apple’s AppTrackingTransparency framework, and does not track you across other companies’ apps or websites.
We keep your tracks until you delete them or ask us to delete your data.
You can delete any individual track from the Saved screen or from the track itself. This permanently removes both the stored audio file and the database record.
To delete everything, email [email protected]. Because your account is anonymous, an email address alone does not identify you, so we will tell you which identifier to send from inside the app. We action verified deletion requests within 30 days.
If you delete the app without deleting your data first, that data remains on our servers, unreachable from the app, until you request deletion.
Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict processing. Email [email protected] and we will respond within the period your law requires. The same anonymity caveat applies: we may need an identifier from inside the app to locate your data.
Hype Me Up is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, email [email protected] and we will delete it.
Data is stored on Supabase infrastructure in the United States (us-west-2). Our AI providers process data in the regions described in their own policies. If you use the app from outside the United States, your information is transferred there.
We will update this page and the “Last updated” date when this policy changes. If a change materially affects how we handle your information, we will make that clear in the app before it takes effect.
Hype Me Up produces AI-generated motivational audio. It is not therapy, counselling, medical advice, or financial advice, and it is not a substitute for professional help. If you are in crisis, please contact a local emergency service or a crisis line.