Hype Me Up

Support

Last updated 22 September 2026

Contact us

[email protected]

We aim to reply within five business days.

Hype Me Up is made by Grosvenor Lane LLC.

Common questions

What is Hype Me Up?

It writes and voices a 60-second audio pep talk made for your situation. Choose Get Me Through This for something happening today, or Take Me There for a future you are building. Every track is generated fresh — nothing is pre-recorded.

Do I need an account?

No. The app works the moment you open it. There is no sign-up.

How many free tracks do I get?

One. After that, Hype Me Up Unlimited is available as a monthly or annual subscription. The current price for your country is shown on the subscription screen in the app before you buy anything.

How long does a track take to make?

Around half a minute. Your script is written first, then voiced.

What are SOFT and FIRE?

Two deliveries of the same track. SOFT is slower and grounded; FIRE is higher energy. Each mode starts on its own default and you can switch before you create.

What is “Continue My Story”?

Take Me There tracks continue. Each one ends by naming the next moment in the future you described, and you can choose to hear it. Each chapter counts as one generation. Get Me Through This tracks are standalone.

Where do my tracks go?

Every track is saved automatically in the Saved tab and can be replayed at any time.

Can I delete a track?

Yes. Swipe it in Saved, or use the delete icon on the track itself. That permanently removes the audio and the record.

I reinstalled the app and my tracks are gone.

Your account is anonymous and lives on your device, so reinstalling creates a new one. We cannot currently reconnect a previous library. Optional sign-in, so your library follows you, is something we are working on.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. On your iPhone: Settings → tap your name → Subscriptions → Hype Me Up. Cancelling stops the next renewal and you keep access until the current period ends.

I paid but the app still says I am out of tracks.

Open the paywall and tap Restore purchases. If that does not resolve it, email us with your Apple receipt.

Can I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with the Apple ID used for the purchase.

Audio will not play.

Check that your device is not in silent mode and the volume is up. If a saved track will not load, close and reopen the app — playback links refresh automatically.

How do I save a wallpaper?

On a finished track, tap Wallpaper & Share, choose a treatment, and tap Save. The app will ask permission to add to your Photos library. You then set it as a wallpaper from Photos.

Is this therapy?

No. Hype Me Up is AI-generated motivational audio. It is not therapy, counselling, medical advice, or financial advice, and it is not a substitute for professional help.

I need help right now.

Please contact a local emergency service or a crisis line. In the US, call or text 988. In the UK and Ireland, call 116 123. A worldwide directory is at findahelpline.com.

Privacy and data requests

Our privacy policy is at hypemeup.grosvenorlane.com/privacy.

To request deletion of your data, email [email protected]. Because accounts are anonymous, we will tell you which identifier to send from inside the app so we can locate your data.

Terms

Subscriptions are governed by Apple’s Standard End User License Agreement: apple.com/legal/internet-services/itunes/dev/stdeula